Shipping, Returns & Right of Withdrawal

Overview

This page explains shipping, returns and the statutory right of withdrawal for purchases from Marie's Painted Worlds. It applies to physical products including Premium Wall Tattoos and fine-art prints. If a product arrives damaged, defective or incorrect, please contact us separately using the details below; statutory rights for defective goods are not limited by the 14-day withdrawal rules.

Shipping

Orders are shipped to destinations made available during checkout. Shipping charges and available delivery methods are shown before the order is submitted.

Delivery times shown in the shop are estimates unless expressly stated to be binding. Once an order has been dispatched, delivery can be affected by the carrier, customs processing or other circumstances outside our reasonable control.

For destinations outside the European Union, import VAT, customs duties, handling charges or other local fees may be charged by the destination country. Unless expressly stated as included at checkout, these charges are the responsibility of the recipient.

Damaged, defective or incorrect orders

If your order arrives damaged, defective or materially different from what you ordered, please email info@mariespaintedworlds.com as soon as reasonably possible. Please include your order number and, where helpful, photographs of the product and packaging.

Your statutory rights in relation to defective or non-conforming goods remain fully unaffected.

Returns where you simply change your mind

If you are a consumer and the statutory right of withdrawal applies to your order, you generally have 14 days to withdraw from the contract without giving a reason.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party nominated by you other than the carrier, take possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement before the withdrawal period expires. You may use the model form below, but you are not required to use that form. Where applicable, you may also use the online withdrawal function available on our website.

How to notify us

What happens after withdrawal

If you validly withdraw from the contract, we will reimburse payments received from you in accordance with the applicable statutory rules, including the cost of our least expensive standard delivery option for the original order.

If you chose a delivery method that was more expensive than our least expensive standard delivery option, the additional delivery cost does not have to be reimbursed where permitted by law.

Reimbursement will be made using the same means of payment used for the original transaction unless another method is expressly agreed, and you will not incur fees from us for that reimbursement.

Where legally permitted, we may withhold reimbursement until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first.

Returning the goods

After notifying us of withdrawal, you must send or hand back the goods without undue delay and in any event within the statutory return period. Please return products carefully packaged so that they are adequately protected in transit.

Unless we expressly agree otherwise or the law provides otherwise, you bear the direct cost of returning the goods.

You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning. You may be responsible for diminished value caused by handling beyond what is reasonably necessary for such inspection.

Exceptions

The statutory right of withdrawal does not apply where an exception provided by law applies. This can include goods made to the customer's specifications or goods that are clearly personalised.

Opening the packaging of an ordinary, non-personalised Premium Wall Tattoo or fine-art print does not by itself remove the statutory right of withdrawal.

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract. You may also send the same information by email or use the online withdrawal function where available.