Terms & Conditions

Overview

This website and online shop are operated by Marie Hartig, trading under the name Marie's Painted Worlds. These Terms & Conditions apply to visitors to the website and, where relevant, to customers purchasing products through the online shop. They should be read together with the Privacy Policy, Shipping, Returns & Right of Withdrawal information and any product-specific instructions shown on the website. By placing an order, the customer agrees to the contractual terms applicable to that purchase. Nothing in these Terms limits mandatory rights that consumers have under applicable law.

1. Seller

The online shop is operated by Marie Hartig, trading as Marie's Painted Worlds.

Further legal information is available in the Imprint / Impressum.

2. Products

Marie's Painted Worlds offers original decorative products based on artwork and designs by artist Marie Hartig. These currently include Premium Wall Tattoos, fine-art prints and related art products, and may include additional art and decorative products introduced from time to time.

Product photographs, illustrations, dimensions and descriptions are intended to represent each product as accurately as reasonably possible. Colours may vary slightly depending on screen settings, lighting, printing processes and material characteristics. Minor variations of this nature do not in themselves constitute a defect.

Unless expressly stated otherwise, furniture, decorative objects, frames, interiors or other items appearing in lifestyle photographs are not included in the purchase.

3. Fine-Art Prints

Where a product is described as a fine-art print, it is produced on the paper and to the specification stated on the relevant product page. Current art prints include prints produced on Hahnemühle 200 gsm fine-art paper.

Because fine-art papers have their own surface, texture and tonal characteristics, the physical print may differ subtly from the way the artwork appears on a backlit digital screen. These natural material and display differences do not in themselves constitute a defect.

Unless a product page expressly states that framing is included, art prints are supplied unframed.

4. Premium Wall Tattoos – Intended Use

Marie's Painted Worlds Premium Wall Tattoos are high-quality decorative wall products and should be handled and installed with care. They are intended primarily to be applied to a suitable wall or surface and left in place as a decorative element.

Although the material may permit careful repositioning during installation and, depending on the surface and circumstances, later removal or reapplication, the products are not designed to be repeatedly moved or treated as reusable children's stickers.

Larger, taller or more intricate motifs can require patience during installation. Installation by two people is recommended where appropriate.

Before installation, the customer should ensure that the intended surface is clean, dry, smooth, stable and suitable for self-adhesive wall decoration. Freshly painted surfaces must be allowed to dry and fully cure in accordance with the paint manufacturer's instructions.

Paint type, wall texture, moisture, dust, surface preparation, age of paint and other factors can affect adhesion and removal. Customers should read and follow the installation instructions supplied with or linked to the product. Nothing in this section limits statutory rights in relation to defective or non-conforming goods.

5. Use of the Website

The website and its content may be used for lawful personal browsing, information and shopping purposes. Users must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code or use the website in a way that infringes the rights of Marie Hartig or any third party.

Website content may be updated, corrected or changed from time to time. Product availability, pricing and other commercial information may also change, subject always to rights already arising from a concluded purchase contract.

6. Orders and Formation of Contract

Products displayed in the online shop constitute an invitation for customers to place an order. By completing checkout and activating the button indicating an obligation to pay, the customer submits a binding order for the products in the shopping basket.

After submission of the order, the customer will receive an electronic acknowledgement or order confirmation. The purchase contract is concluded when Marie's Painted Worlds accepts the order, whether through an express order confirmation or through dispatch of the ordered goods.

We reserve the right to decline an order where, for example, a product is unavailable, payment cannot be authorised, there is an obvious pricing or technical error, or delivery to the requested destination is not reasonably possible. Any payment already received for an order that cannot be accepted will be refunded.

7. Prices and Payment

Prices are displayed in the currency shown in the online shop. Applicable VAT and other charges will be displayed in accordance with the legal requirements applicable to the transaction. Shipping costs and other charges payable to Marie's Painted Worlds will be shown before the customer submits the order.

Payment can be made using the payment methods offered during checkout. Payment processing may be carried out by third-party payment providers, including Stripe. The provider's applicable terms and privacy provisions may also apply to the payment transaction.

8. Accuracy of Customer Information

Customers are responsible for providing complete and accurate billing, delivery and contact information. If incorrect or incomplete information results in a failed delivery or additional carrier costs, reasonable additional costs may be charged where permitted by law.

9. Shipping and Delivery

Products are delivered to destinations offered through the online shop. Available shipping options, shipping charges and estimated delivery information will be displayed during the ordering process.

Unless expressly described as binding, stated delivery times are estimates. Where delivery is delayed for reasons beyond our reasonable control, we will endeavour to keep the customer informed where appropriate.

For deliveries outside the European Union, the destination country may impose import VAT, customs duties, handling charges or other local charges. Unless expressly stated as included during checkout, such charges are not included in the purchase price and are the responsibility of the recipient.

Mandatory consumer rights concerning delivery remain unaffected.

10. Statutory Right of Withdrawal

Consumers entering into a distance-selling contract generally have a statutory right to withdraw from the contract within 14 days without giving a reason. For purchases of goods, the withdrawal period generally begins on the day on which the customer, or a third party designated by the customer other than the carrier, takes possession of the goods.

Full information about the right of withdrawal, including instructions and the model withdrawal form, is provided on the Shipping, Returns & Right of Withdrawal page. Where applicable, customers may also exercise the statutory right of withdrawal using the online withdrawal function provided on the website.

Statutory exceptions remain applicable. In particular, the right of withdrawal may not apply to goods made according to the customer's individual specifications or goods that are clearly personalised. A standard non-personalised product does not lose its statutory withdrawal protection merely because its packaging has been opened.

11. Returns Following Withdrawal

Following valid withdrawal from a contract, the customer must return the goods within the applicable statutory period. Unless Marie's Painted Worlds has expressly agreed otherwise or the law provides otherwise, the customer bears the direct cost of returning goods after exercising the statutory right of withdrawal.

Marie's Painted Worlds will reimburse payments received from the customer in accordance with the applicable statutory provisions, including the cost of the least expensive standard delivery method offered for the original order. Additional delivery costs arising because the customer selected a more expensive delivery option need not be reimbursed where permitted by law.

We may withhold reimbursement until the returned goods have been received or the customer has provided evidence of having sent them back, whichever occurs first, where legally permitted.

Customers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning. Customers may be responsible for diminished value resulting from handling beyond what is reasonably necessary for such inspection.

12. Damaged, Defective or Incorrect Goods

If goods arrive damaged, defective or materially different from what was ordered, please contact info@mariespaintedworlds.com and include the order number and, where useful, photographs showing the issue.

Customers retain all statutory rights applicable to defective or non-conforming goods. Depending on the circumstances and applicable law, these rights can include repair, replacement, price reduction or termination of the contract/refund. Nothing in these Terms excludes or restricts mandatory statutory warranty or guarantee rights.

13. Wall Tattoo Installation and Surface Compatibility

Wall and paint surfaces vary considerably and Marie's Painted Worlds cannot guarantee compatibility with every possible surface. Customers are responsible for ensuring that the intended surface is appropriate and for following the supplied installation instructions.

Where practicable and where there is uncertainty, we recommend first testing compatibility on an inconspicuous area.

To the extent permitted by law, Marie's Painted Worlds is not responsible for damage caused solely by incorrect installation, unsuitable or unstable surfaces, insufficiently cured paint, moisture, repeated removal and repositioning, failure to follow installation or care instructions, misuse or subsequent external damage. This does not limit statutory consumer rights where the product itself is defective or non-conforming.

14. Intellectual Property

All artwork, illustrations, wall-tattoo designs, fine-art print designs, photographs, text, branding and other creative material appearing on the website or incorporated into Marie's Painted Worlds products are protected by applicable intellectual-property laws.

Unless expressly agreed otherwise in writing, all intellectual-property rights remain with Marie Hartig / Marie's Painted Worlds or the relevant rights holder.

Purchasing a physical product transfers ownership of that individual physical item only. It does not transfer copyright or grant permission to reproduce, copy, scan, trace, manufacture, distribute, commercially exploit or create products derived from the artwork or designs. Commercial reproduction or exploitation requires prior written permission.

15. Third-Party Services and Links

The website may use or link to third-party services, including payment, shipping, social-media or other technology providers. Their own terms and privacy notices may apply when customers use those services. Marie's Painted Worlds is not responsible for the content of independent third-party websites.

16. Product Availability, Errors and Corrections

Products are subject to availability. If an ordered product becomes unavailable after an order has been placed, we will inform the customer and reimburse any amount already paid for the unavailable product.

Obvious typographical, pricing or technical errors may be corrected. If such an error affects an order that has already been submitted, the customer will be informed and any rights arising under applicable law will remain unaffected.

17. Promotions and Discount Codes

Promotional offers and discount codes may be subject to conditions communicated at the time of the promotion. Unless otherwise stated, promotional codes cannot be exchanged for cash or applied retrospectively to an order already completed.

We reserve the right to reject the use of promotional codes used fraudulently, unlawfully or contrary to their stated conditions.

18. Liability

Marie's Painted Worlds is liable in accordance with applicable law. Nothing in these Terms excludes or restricts liability where such exclusion or restriction would be prohibited by law.

To the extent legally permissible, Marie's Painted Worlds is not responsible for damage or loss caused solely by misuse of products, incorrect installation, failure to follow supplied instructions or circumstances outside our reasonable control.

19. Personal Data

Personal data is processed in accordance with the Privacy Policy / Datenschutzerklärung. Personal and payment information may also be processed by payment, shipping and other service providers used to fulfil the customer's order, as described in the Privacy Policy.

20. Complaints and Customer Service

For enquiries, complaints or issues concerning an order, please contact Marie's Painted Worlds at info@mariespaintedworlds.com or +43 699 11325517. Please include the order number where possible.

21. Applicable Law

Contracts concluded through this online shop are governed by Austrian law, excluding its conflict-of-law provisions and the United Nations Convention on Contracts for the International Sale of Goods, insofar as such a choice of law is legally permissible.

Where the customer is a consumer, this choice of law does not deprive them of mandatory consumer protections afforded by the law of the country in which they have their habitual residence where those protections are applicable. Mandatory consumer jurisdiction provisions remain unaffected.

22. Severability and Amendments

If an individual provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain unaffected to the extent legally permissible. Applicable statutory provisions take the place of any invalid provision where necessary.

These Terms may be amended from time to time to reflect changes to products, the shop or applicable law. The version applicable to an order is the version in force at the time the order is placed.